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Privacy Policy

Returpack protects your privacy and this privacy policy explains how we collect and use your personal information. It also describes your rights against us and how you can enforce them. You can always contact us with questions about privacy and data protection by sending an e-mail to

By using Returpack's services, you accept our privacy policy and our processing of your personal data. It is important that you read and understand our privacy policy before using our services.

What information are we collecting?

We collect the information you provide to us. You can directly or indirectly provide us with information about yourself in a number of different ways, such as when you register on our website, contact us or use another of Returpack's services where you provide personal information.

Categories of persons covered

Private persons/deposit receivers

Categories of personal data: Name, adress, e-mail, phone number, account number.

Purpose: To be able to pay the deposit.

Legal basis: Consent.

Representatives from Stores, Cafes & Restaurants, Associations, Producers & Importers, Transporters, Deposit Machine Suppliers

Categories of personal data: Name, e-mail, phone number.

Purpose: To administer the deposit system.

Legal basis: Pursuance of agreement.

Visitors to our website

Categories of personal data: Information on how to interact with Returpack. How you use our services, including page response time, download errors, how you reached and left the service.

Device information - e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.

Geographical information - your geographical location.

Purpose: To improve user experience and content, navigation and structure.

Legal basis: Balancing of interests.

Participants in various competitions, events or campaigns

Categories of personal data: Name, photos, sounds, films.

Purpose: To administer marketing activities such as contests and prizes etc.

Legal basis: Consent.

All visitors to Returpack

Categories of personal data: Filming of gates and entrances to Returpack.

Purpose: Shell protection and vandalism.

Legal basis: Balancing of interests.

All visitors to Returpack's transport warehouse

Categories of personal data: Sequence images of materials at the transport warehouse.

Purpose: Monitoring of stock levels.

Legal basis: Balancing of interests.

How long do we store information about you?

Your personal information will only be stored for as long as there is a need to save it for the purposes for which the information was collected in accordance with this Privacy Policy. Returpack may save the information longer if necessary to comply with legal requirements or to safeguard Returpack's legal interests, e.g. whether a legal process is underway.

With whom can we share your information with?

Returpack may disclose your information to third parties, such as to Returpack's other companies and other partners such as suppliers of IT infrastructure.

Your personal information may be shared with credit reporting companies and providers of similar services for the purpose of assessing your creditworthiness when you apply to use the return system, as well as to confirm your identity and address.

Returpack may provide necessary information to authorities such as the Swedish Data Inspectorate, the Swedish Tax Agency or other authorities if we are obliged to do so by law or if you have approved that we do so.

Where do we process your personal data?

We always strive to process your data within the EU/EEA. However, in some situations data may be transferred to, and processed in, countries outside the EU/EEA by the supplier or their subcontractors. As Returpack is determined to always protect your data, we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU/EES.

Your rights

  • Right to access your data. You can request a copy of the information we have collected about you. The copy is free to request and can be made once per calendar year, through a written signed application.
  • Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
  • Right to be erased ("the right to be forgotten"). You have the right to request deletion of your personal data in cases where the data is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation.
  • Right to limitation of treatment. This means that your personal data is marked so that it may only be processed for certain limited purposes.

Furthermore, you have the right to request that the processing of your personal data be restricted, to exercise your right to data portability, and to object to the processing of the personal data. In that case, please contact Returpack at the contact address given below.

You also have the right to lodge a complaint with the Swedish Authority flr Privacy Protection (IMY) at any time if you believe that your personal data is being processed in violation of applicable personal data legislation.


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Contact us

Within the Returpack Group, Returpack-Burk Svenska AB acts with organization number 556218-9117 as a representative for the personal data responsibility regarding all the Group's companies.

Welcome with your questions about data protection and personal data or if you want to request an extract of your personal data. You can always reach us at

Returpack-BURK Svenska AB is responsible for the processing of your personal data as above and complies with Swedish data protection legislation.

This privacy policy was last updated on 2019-10-07.